Delivery

- Select your preferred delivery date at checkout.

- Free delivery for orders over £300 + vat

- Select your delivery address

- Select your billing address (registered card address), We will not accept orders with the wrong billing address and this could result in cancellation charges.

- Please allow a minimum of 2 - 3 working days (subject to product lead times) for delivery. Orders placed after 2pm may be processed on the following working day.


- You will receive an email from us to confirm your delivery date, please check your junk email folder if you do not receive this.


Our deliveries are made between 8am and 5pm, Monday - Friday excluding Bank Holidays to mainland UK. (Great Britain)

At Online Insulation Ltd, we always try to work closely with our customers and Distribution partners to offer the best available delivery lead times. We have selected some of our most popular products to advertise on this site, most of these products should be available for delivery to your site or home within 2-3 working days (Monday - Friday excluding Bank Holidays) Once you have selected your products, you will be able to select a preferred delivery date on the checkout screen. However, should you have any special requirements, or have any site access restrictions, please do not hesitate to contact us before placing your order. 

Any orders placed between 3pm on a Friday and 9am on a Monday will be processed on the Monday morning (excluding Bank Holidays) and have a lead time starting from that point. Therefore, orders placed between these items will be delivered at least 2-3 working days from Monday unless otherwise agreed.

Please bear in mind that all of our deliveries are made on standard, rigid, curtain sided 26 - 32 Tonne vehicles, if you are unsure if this vehicle suits your needs, please feel free to contact us before placing your order. They will need to be unloaded on flat, even ground. If you are unsure about access for the vehicle or you need any further assistance, please don't hesitate to contact us or call 01509 649065 as our distribution points will charge for re-delivery / re-stocking if access has been restricted on the first attempt or there is nobody to accept the delivery. We will only deliver to the address that you have requested on your original online order.

All goods must be signed for at point of delivery. Therefore, we ask that someone over 18 years old is available to greet the delivery driver. The driver is not insured to take materials inside your property.

From time to time, due to product lead time, we may offer you a "similar approved" product to speed up your delivery. These products will always be on a "like for like" basis. For example, we may offer Kingspan TP10 if our distribution point have no stock of Celotex GA in the required size. We will always check this with you before dispatch via email. Please let us know if this is not suitable.

We suggest that tradesmen should only be booked once the materials have been delivered to your site or home. We take no responsibility for the cost of tradesmen if your materials do not arrive in time.

We have a small delivery charge of £25 plus vat for orders under £300 plus vat. This applies to any order within our standard delivery area.

*Please note that our standard delivery charges cover mainland U.K. (Great Britain) but not cover some rural or outlying areas for example the Scottish Highlands and rural Wales. If you are unsure, please feel free to contact us or call 01509 649065 before you order*