- Select your preferred delivery date at checkout.
- Free delivery for orders over £300 EXCLUDING VAT (£360 INCLUDING VAT)
- Select your delivery address
- Select your billing address (registered card address), We will not accept orders with the wrong billing address and this could result in cancellation charges.
- Please allow a minimum of 2 - 3 working days (subject to product lead times) for delivery - we are currently working on longer lead times for some products but this will be noted when selecting your preferred delivery date. Orders placed after 2pm may be processed on the following working day. In some instances deliveries can take 5 - 7 working days. If your order is effected by this, you will be notified when selecting your preferred delivery date.
- You will receive 2 emails from us -
One to thank you for your order through the website if the order has been placed through the website. Another to confirm your delivery date, delivery address, any brand changes to your order and any other delivery information. please check your junk email folder if you do not receive this. You will receive 2 emails. If you don't, please call us. It is our customers responsibility to read these emails and to make sure you are happy with all of the information within. Please reply to the second email us if you have any questions or concerns regarding the content of the emails sent to you.
Brand swaps -
We always endeavour to deliver the band of materials that are ordered. In cases where this is not possible, we will email you to advise you of this. If the product that you have ordered is more expensive, than the one being delivered, will will refund the difference. If we are delivering a more expensive product, we will honour the price you paid. If you are not happy with our brand swap, please let us know before the delivery date and we will refund your delivery. If we are not notified of any issues by you or if the delivery is accepted, any retrospective cancellation will incur cancellation fees.
Our deliveries are typically made between 8am and 5pm, Monday - Friday excluding Bank Holidays to mainland UK. (Great Britain)/ We are unable to offer timed deliveries.
We Deliver UK Wide (Excluding the postcodes below) including inner city areas and the borough of London.
At Online Insulation Ltd, we always try to work closely with our customers and Distribution partners to offer the best available delivery lead times. We have selected some of our most popular products to advertise on this site, most of these products should be available for delivery to your site or home within 2-3 working days (Monday - Friday excluding Bank Holidays) Once you have selected your products, you will be able to select a preferred delivery date on the checkout screen. However, should you have any special requirements, or have any site access restrictions, please do not hesitate to contact us before placing your order.
Any orders placed between 3pm on a Friday and 9am on a Monday will be processed on the Monday morning (excluding Bank Holidays) and have a lead time starting from that point. Therefore, orders placed between these items will be delivered at least 2-3 working days from Monday unless otherwise agreed.
Please bear in mind that all of our deliveries are made on standard, rigid, curtain sided 26 - 32 Tonne vehicles, if you are unsure if this vehicle suits your needs, please feel free to contact us before placing your order. They will need to be unloaded on flat, even ground. If you are unsure about access for the vehicle or you need any further assistance, please don't hesitate to contact us or call 01509 649065 as our distribution points will charge for re-delivery / re-stocking if access has been restricted on the first attempt or there is nobody to accept the delivery. We will only deliver to the address that you have requested on your original online order.
All goods must be signed for at point of delivery. Therefore, we ask that someone over 18 years old is available to greet the delivery driver. The driver is not insured to take materials inside your property.
From time to time, due to product lead time, we may offer you a "similar approved" product to speed up your delivery. These products will always be on a "like for like" basis. For example, we may offer Kingspan TP10 if our distribution point have no stock of Celotex GA in the required size. We will always check this with you before dispatch via email. Please let us know if this is not suitable.
We suggest that tradesmen should only be booked once the materials have been delivered to your site or home. We take no responsibility for the cost of tradesmen if your materials do not arrive in time.
Our delivery charges are as follows-
Orders below £200 plus vat (£240 inc vat) = £50 carriage plus vat (£60 inc vat)
Orders below £300 plus vat (£360 inc vat) = £30 carriage plus vat (£36 inc vat)
Orders Orders over £300 (£360 inc vat are free delivery
This applies to any order within our standard delivery area.
*Please note that our standard delivery charges cover mainland U.K. (Great Britain) but not cover some rural or outlying areas for example the Scottish Highlands and rural Wales. If you are unsure, please feel free to contact us or call 01509 649065 before you order*
The below postcodes are excluded from our standard delivery area -
KW, AB, DD, PH19-PH48, ZE, BT, KW, IV, HS, IM, JE, GY, LL, KA, PA, PH, HS, DG9, DG8, SY23, SY24, SY25, SY10, SY22, SY21, SY15, SY16, SY17, SY18, SY20, SY19, SY14