Delivery Information -

Whilst we accept orders through the website 24 hours a day, 365 days of the year, we only process orders in the office during office hours. 9am to 5pm Monday to Friday excluding Bank Holidays.

Delivery times - we are often able to deliver sooner than advertised however, please allow for the delivery times listed on the products you have selected to save disappointment.

Eg: 3 - 5 days for delivery. If an order is processed on a Monday, 3 working days would be Thursday and 5 working days would be the following Monday.

Our delivery charges are as follow - 

Insulation, drylining and ceiling tile materials - 

- Free delivery for orders over £350 EXCLUDING VAT (£420 INCLUDING VAT)

- Orders below £350 Excluding VAT (£420 INCLUDING VAT) = £35 + VAT for delivery 

- Orders below £200 Excluding VAT (£240 INCLUDING VAT) = £60 + VAT for delivery

Thermafleece materials - all prices + VAT

Thermafleece CosyWool Roll Thermafleece CosyWool Slab Thermofloc Loose Fill TF Breather Membrane
SupaSoft Insulation Thermafleece UltraWool Thermofloc VSD Membrane
Thermafleece NatraHemp Tapes (FOC with Membrane)
Qty (Packs) Carriage Qty (Packs) Carriage Qty (Packs) Carriage Qty (Items) Carriage
1 £30 1 £30 1 £30 1 £20
2 £60 2 £60 2 £60 2 £40
3 to 12 £70 3 to 4 £70 3 to 25 £70 3 £60
13 to 24 £140 5 to 8 £140 26 to 50 £140 4+ £80
25 to 36 £210 9 to 12 £210 51 to 75 £210
37 to 48 £280 13 to 16 £280 76 to 100 £280
49 to 60 £350 17 to 20 £350 101 to 125 £350
61+ £420 21+ £420 126+ £420

- Select your delivery address

- Select your billing address (registered card address), We will not accept orders with the wrong billing address and this could result in cancellation charges.

- Select your preferred delivery date at checkout.

- Please allow a minimum of the working days noted on the products you are buying. All products have their delivery time in working days, on the product page for delivery.

- Orders placed after 2pm may be processed on the following working day. 

- You will receive 2 emails from us -

One to thank you for your order through the website if the order has been placed through the website. Another to confirm your delivery date, delivery address, any brand changes to your order and any other delivery information. please check your junk email folder if you do not receive this. You will receive 2 emails. If you don't, please call us. It is our customers responsibility to read these emails and to make sure you are happy with all of the information within. Please reply to the second email us if you have any questions or concerns regarding the content of the emails sent to you.

Brand swaps -

We always endeavour to deliver the band of materials that are ordered. In cases where this is not possible, we will email you to advise you of this. If the product that you have ordered is more expensive, than the one being delivered, will will refund the difference. If we are delivering a more expensive product, we will honour the price you paid. If you are not happy with our brand swap, please let us know at least 24 hours before the delivery date and we will refund your order. If we are not notified of any issues by you or if the delivery is accepted, any retrospective cancellation will incur cancellation fees.

Our deliveries are typically made between 8am and 5pm, Monday - Friday excluding Bank Holidays to mainland UK. (Great Britain) We are unable to offer timed deliveries.

We Deliver UK Wide (Excluding the postcodes below) 

At Online Insulation Ltd, we always try to work closely with our customers and Distribution partners to offer the best available delivery lead times. We have selected some of our most popular products to advertise on this site, products should be available for delivery to your site or home within the best available delivery times. Our delivery days are Monday - Friday excluding Bank Holidays Once you have selected your products, you will be able to select a preferred delivery date on the checkout screen. However, should you have any special requirements, or have any site access restrictions, please do not hesitate to contact us before placing your order. 

Any orders placed between 3pm on a Friday and 9am on a Monday will be processed on the Monday morning (excluding Bank Holidays) and have a lead time starting from that point. Therefore, orders placed between these items will be delivered at least product's described working days from Monday unless otherwise agreed.

Please bear in mind that all of our deliveries are made on standard, rigid, curtain sided 32 Tonne vehicles (similar in size to a double decker bus) and are Kerbside deliveries only. If you are unsure if this vehicle suits your needs, please feel free to contact us before placing your order. They will need to be unloaded on flat, even ground. If you are unsure about access for the vehicle or you need any further assistance, please don't hesitate to contact us or email  as our distribution points will charge for re-delivery / re-stocking if access has been restricted on the first attempt or there is nobody to accept the delivery. Redelivery charges are calculated on a case by case basis but a minimum of £100 + vat should be allowed for. We will only deliver to the address that you have requested on your original online order.

All goods must be signed for at point of delivery. Therefore, we ask that someone over 18 years old is available to greet the delivery driver. The driver is not insured to take materials inside your property, we offer a kerbside delivery only.

From time to time, due to product lead time, we may offer you a "similar approved" product to speed up your delivery. These products will always be on a "like for like" basis. For example, we may offer Kingspan TP10 if our distribution point have no stock of Celotex GA in the required size. We will always check this with you before dispatch via email. Please let us know if this is not suitable.

We suggest that tradesmen should only be booked once the materials have been delivered to your site or home. We take no responsibility for the cost of tradesmen if your materials do not arrive in time.


Please note that are carriage charges are subject to change and this page will be updated accordingly.

Please note that our delivery charges are based on the value of your order and are not for a faster delivery or any other services outside of our standard offering.

*Please note that our standard delivery charges cover mainland U.K. (Great Britain) but not cover some rural or outlying areas for example the Scottish Highlands and rural Wales. If you are unsure, please feel free to contact us or email  before you order* 

The below postcodes are excluded from our standard delivery area - 

KW, AB, DD, PH19-PH48, ZE, BT, KW, IV, HS, IM, JE, GY, LL, KA, PA, PH, HS, DG9, DG8, SY23, SY24, SY25, SY10, SY22, SY21, SY15, SY16, SY17, SY18, SY20, SY19, SY14 , PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41